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Review of Governance: Service Delivery

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Appendix B Management Action Plan

Review of Governance – Service Delivery at LAC

Recommendation Action Person responsible Deadline

1. Terms of reference for the Services Advisory Board and the Services Committee should be reviewed and refined, in keeping with the broader attention and associated priorities related to the implementation of the Services Strategy

-assess options for ongoing client consultation and feedback to ensure alignment with modernization initiative

-present recommendations to A/ADM

-develop a communications plan regarding any changes made in regard to client consultation mechanisms

DG Services Branch: Alison Bullock

December 2010

2. As part of the renewal of the terms of reference, management should specify, in greater detail, composition guidelines for the Services Advisory Board, to ensure that appropriate representation is achieved, in line with broader LAC objectives.

-see activity in relation to mechanism for client consultation for recommendation #1

-establish specific compositional guidelines for any consultative committee established

DG Services Branch: Alison Bullock

December 2010

3. A more detailed governance structure for both bodies should be defined and clearly communicated.  This structure should specify the role of the Services Committee and the Services Advisory Board in supporting Management Board and the means and channels by which bi-directional communication of information is effected

-see activity in relation to mechanism for client consultation for recommendation #1

- define  detailed governance structures for any consultative committee established

-communicate  governance structures to Management Board

-develop plan and mechanisms to report to LAC management

DG Services Branch: Alison Bullock

or

appropriate committee chair

December 2010

or

as required

4. Expectations in terms of conduct and key directives with respect to information management should be explicitly communicated to the members of the Services Advisory Board and signed off, as part of their initiation / orientation and on a periodic basis thereafter.

-see activity in relation to mechanism for client consultation for recommendation #1

-expectations regarding conduct and orientation materials will be developed for any consultative committee established

Committee Chair

Will be ongoing

5. Tracking and management of action items for both the Services Advisory Board and the Services Committee should be improved. The action items should be included in the minutes of the meetings.

-see activity in relation to mechanism for client consultation for recommendation #1

-formal report structure for   any consultative committee will be established that clearly identify action items, due dates  and assigned responsibility

-follow up at subsequent meeting will be ensured as well as interim reporting against action items

Committee Chair

Committee Secretariat

Will be ongoing

6. Information management and safeguarding guidelines should be established and shared with all SAB members in a manner that balances the need to consult with the requirements of information safeguarding.

-see activity in relation to mechanism for client consultation for recommendation #1

See Management Response to this recommendation – no further action is required.

   

7. As part of the broader implementation of the Services Strategy, management should determine its consultative requirements. These requirements should then be reviewed against the current roles, relevance and performance of the SAB and the SC to ensure both bodies are optimally positioned to meet the requirements of Management Board in relation to the Services Strategy.

-a review of the consultative needs of the institution will be conducted to determine the most appropriate mechanism for conducting on-going client consultation and how client consultation will integrate with the work of internal committees focusing on modernization.

DG Services Branch: Alison Bullock

December 2010

8. Subsequent to this analysis, management should establish and communicate performance measures and conduct periodic reviews for both the SAB and the Services Committee.

-LAC managers overseeing and participating in consultative committees will have the expected outcomes incorporated into their Performance Management Agreements (PMA) in order to assess individual performance.

-Metrics in the form of a simple performance measurement framework will also be established to evaluate the overall success of consultative committees and any other client consultation conducted.

ADMs

-appropriate committee chairs

Fiscal year 2011–2012

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